DNS_PROBE_FINISHED_NXDOMAIN: how to fix it

What it means

Before your browser can open a website, it asks a DNS server to turn the name (like example.com) into an IP address. NXDOMAIN means the DNS server answered that the name doesn't exist, so the browser had nowhere to go.

Common causes

• A typo in the website address.
• The domain has expired or never existed.
• Your DNS server is having problems or has an outdated answer.
• A VPN, ad blocker, or security filter is blocking the name.

How to fix it

1. Check the address for typos, then try it again.
2. Check whether the site is down for everyone with our status checker.
3. Clear old name lookups. On Windows, open Command Prompt and run ipconfig /flushdns. On a Mac, open Terminal and run sudo dscacheutil -flushcache; sudo killall -HUP mDNSResponder. In Chrome, you can also visit chrome://net-internals/#dns and click Clear host cache.
4. Restart your router and modem. Unplug both for 30 seconds, plug in the modem first, then the router.
5. Switch to a public DNS service such as 1.1.1.1 or 8.8.8.8 in your device's or router's network settings.
6. Turn off your VPN, proxy, or ad-blocking extension for a moment and try again.

Still stuck? Our "Fix my internet" troubleshooter measures your connection and suggests the next step.