Connected, no internet: how to fix it
Wi-Fi says connected but there's no internet? Learn what 'No internet, secured' means on Windows, phones, and Macs, and how to fix it fast.
In short: your device is connected to the router, but the router isn't passing internet through, or your device didn't get a proper address. Run our troubleshooter to test your connection.
What it means
Your device joined the Wi-Fi network successfully, but when it tested the connection to the wider internet, nothing came back. Windows shows this as "No internet, secured", and phones often show "Connected, no internet". The problem is usually the router, the provider's line, or the address your device received.
Common causes
- The modem or provider connection is down.
- The router has frozen or lost its connection.
- Your device received a self-assigned 169.254 address instead of a real one.
- Wrong DNS or proxy settings on the device.
How to fix it
- Check another device on the same Wi-Fi. If it's also offline, the router or provider is the problem.
- Restart your router and modem. Unplug both for 30 seconds, plug in the modem first, then the router.
- Look at the modem's lights. A red or blinking internet light usually means a provider problem; check their outage page or call them.
- Forget the network and reconnect on the affected device.
- Check the device's IP address. If it starts with 169.254, see the steps in our Windows or Mac guides.
- Switch to a public DNS service such as 1.1.1.1 or 8.8.8.8 in your device's or router's network settings.
Still stuck? Our "Fix my internet" troubleshooter measures your connection and suggests the next step.
Last updated October 2026.